Journey terms

Updated 8 October 2026

Service provider

DS TRANSFER services are provided by DSService OÜ, registry code 16554611, VAT EE102526152. Address: Palli tn 1, 20104 Narva, Estonia. Email: dsautoteenindus@gmail.com. Phone: +372 5688 8109.

Requests and confirmation

Submitting the form registers a request and does not itself confirm a journey. An operator contacts you to agree the route, vehicle, time and final price. Obtain confirmation before departure. “In progress” means the request is being reviewed; the operator sets “Journey confirmed” after agreement.

Prices and payment

Fixed price per car, one way, including VAT. Applies in either direction. A round trip costs two one-way fares. Additional services are agreed separately. Narva ↔ Tallinn: GLE 200 € · E 220 d 160 € · BMW 330i 150 €. Narva ↔ Tartu: GLE 180 € · E 220 d 150 € · BMW 330i 140 €. Custom-route prices are agreed in advance. Online payment is not available; payment method and timing are agreed before confirmation.

Passengers, luggage and child seats

Up to 4 passengers. Specify luggage quantity and size, especially when travelling with four people: luggage space depends on the vehicle. Child seats are free on advance request; tell us the child’s age and height so a suitable seat can be arranged.

Waiting and changes

Provide your flight number and inform us of delays. Meeting point, included waiting time and additional waiting charges are agreed before confirmation. Stops, changed addresses and additional travel are discussed with the operator; any price increase is agreed with the customer.

Cancellation or rescheduling

Contact us as early as possible. Submitting or cancelling an unconfirmed request has no charge. Cancellation, rescheduling and no-show terms for confirmed journeys are agreed in advance; the website does not automatically charge penalties. If the provider cannot perform a confirmed journey, it informs the customer and agrees the next steps.

Border journeys

Transfers to checkpoints end on the Estonian side. Crossing times depend on checkpoint operations. Organisational assistance in Narva is agreed separately in scope and price and does not guarantee permission to cross. The customer is responsible for their travel documents.

Contact and complaints

Save the tracking link from the request confirmation. It shows the status and does not replace contacting the operator for urgent changes. Send questions and complaints to dsautoteenindus@gmail.com. These terms do not restrict mandatory consumer rights under Estonian law.